About Us

Miller Metcalfe Estate Agents Limited registered in England and Wales. Registration number: 11432879. Registered office: 620 Manchester Road, Westhoughton, Bolton, BL5 3JD.

If you have any queries concerning your personal information, please contact us at info@millermetcalfe.co.uk

Data protection

We are registered under the Data Protection Act 1998. Any personal data you supply to us will be treated in accordance with that Act. You can find out more information about data protection laws at www.ico.org.uk.

Information we gather and use

We store any information you process on the website or given in any other way for up to 7 years unless you have contacted us to delete or archive your data. For example through our branch network. We may contact you to improve our customer service. We may use your data to send you information about new properties, news, offers and services we offer. These are carefully selected to meet your legitimate interests.

We may contact you by post, email, telephone or SMS. If you do not want to receive these communications, you can opt-out at registration. Please be aware that we may still need to contact you where it may be necessary, for administrative or operational reasons.

Website Analytics

At Miller Metcalfe, we are committed to maintaining the confidence and trust of our clients and visitors on our website. When someone visits https://www.millermetcalfe.co.uk we use third party services such as google analytics to collect standard internet log information and details off visitor’s behaviour patterns. We do this to find out the number of visitors to different parts of the website. This information is only processed and does not identify anyone. Miller Metcalfe do not make any attempt to find out the identity of people visiting out website. We do not allow Google to do this either.


We use MailChimp, to deliver e-newsletters. We gather emails from Reapit to send emails. For more information, please see MailChimp’s privacy notice. Anyone can unsubscribe from our mailing list.

Processing information

Personal information held by Miller Metcalfe is processed by computers in the United Kingdom. Stored on our data handlers secure server Reapit and Veco.

We will retain your details for 2 years in order that we can stay in touch with you. If we have not communicated with you further during this time, we will delete the personal data we hold regarding you at the end of this period.

Access to your personal information

If at any point you wish to see a copy of the data we hold on you, details of how we use and store your data, or receive further details regarding your rights, you can request this from us via phone or e-mail.

If any data we hold regarding you is incorrect, you may request a correction to your data at any time.

You may also request that we cease processing your data at any time or to object to our continued use of your data.

You also have the right to request that we transmit all or any data we hold regarding you to a third party in a commonly used electronic format.

You also have the right to request that we delete any or all personal data Miller Metcalfe Ltd holds on you at any time. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time were this the case. Email your request to our data protection email at regionalmanagers@millermetcalfe.co.uk. Once your data is deleted you will be removed and made anonymous on our system.


The content of this website (unless stated otherwise) is our property and is subject to copyright with all rights reserved.

You are not able to reproduce, modify, use, disassemble or transmit any of our property whatsoever for any reason. You must have written consent to use any information.

Third Party

Some of our services at Miller Metcalfe are presented in partnership with other companies such as HomeLet, SDL, Strathorn Park Financial Services, USwitch, Move With Us and Virgin. Your personal data is passed onto our affiliates to ensure you receive the best service form Miller Metcalfe and our partners.

Estate Agents

The Property Redress Scheme is authorised by the National Trading Standards Estate Agency Team (formerly the Office of Fair Trading) to offer redress to consumers of Estate Agents under the Consumers, Estate Agents and Redress Act 2007.

Lettings and Property Management Agents

The Property Redress Scheme is authorised by the Department of Communities and Local Government to offer redress to consumers of Letting and Property Management Agents under the Enterprise and Regulatory Reform Act 2013.