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Coronavirus Update

Last Updated – 26.01.22

Covid-19 update

It’s business as usual here at Miller Metcalfe!

Our branches are open to the public and pre-booked appointments will no longer need to be made. It is also no longer a requirement to wear a mask upon entering our branches.

If you have any questions or concerns, please contact your local branch.

Our approach to COVID-19 is to focus on ways to minimise risk to colleagues and clients, and to safeguard business operations so that we can continue to provide the best possible service to customers and clients.

We are carefully monitoring the situation continually and are committed to taking whatever appropriate action is advised.

Branches

Our branches are open to the public. It is not a requirement to wear a mask upon entering our branch.

We kindly ask that you keep a social distance and wait in the waiting area until someone is available. Please use the hand gel provided upon entering and exiting the branch.

Our opening hours remain the same and we are contactable via telephone, email, live chat and social media, between the hours of 9am-5:30pm Mon-Thurs, 9am-5pm Fridays, and 9am–3pm Saturdays.

Valuations

Both virtual and home visit valuations are available to be booked. To book your valuation, click the link here-  https://millermetcalfe.co.uk/book-a-valuation/

If you are booking a home visit valuation, you MUST comply with the safety measures we have put in place and our appointments will only be carried out if our valuer, clients and anyone in your household have not tested positive for Covid-19.

For the valuation to be carried out safely, you must;

  • Ensure all doors are open and lights are all turned on to avoid our valuer needing to touch any door handles or light switches.
  • While the appointment is taking place, we ask that you kindly keep a social distance.

Although masks are no longer mandatory, our employees will have a mask available should you wish us to wear one on your appointment, please do not hesitate to request this.  

Ongoing Sales & Viewings

The property market is still moving ahead as normal, at current, all sales and viewings are continuing to go ahead as normal.

Viewings can be arranged but the government guidelines put in place must always be adhered to. Viewings will only be booked if those viewing, our viewer and those currently living at the property have not tested positive for Covid-19.

Again, for the appointment to be carried out safely, you must;

  • Our viewing representative will ensure all doors are open and lights are switched on. Do not, unless absolutely necessary, touch any handles or switches in the house.
  • While the appointment is taking place, we ask that you kindly keep a social distance.

Although masks are no longer mandatory, our employees will have a mask available should you wish us to wear one on your appointment, please do not hesitate to request this.

Staff

All of our staff are working out of the offices. Any member of staff presenting symptoms or who have been in contact with a positive case is required to get tested immediately and isolate should they receive a positive test result.

We’re here to help

We understand that some of those in our community are alone and vulnerable during this time. If you live locally to one of our branches and are in need of any assistance, please do not hesitate to contact us and we will do our best to help.

Spread the message, stop the virus

Together we can beat COVID-19.

Stay Safe, Stay Alert

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