Coronavirus Update

Last Updated – 05.01.21


Covid-19 update

Until we are instructed otherwise, all valuations and viewings will continue to go ahead as normal as long as our safety guidelines are adhered to at all times.

We have made the decision to close our branches to the general public. If you wish to speak to a member of our team face to face, a pre booked appointment must be made.

If you have any questions or concerns, please contact your local branch.

Miller Metcalfe is aware of the impact of Coronavirus (COVID-19). Our approach to COVID-19 is to focus on ways to minimise risk to colleagues and clients, and to safeguard business operations so that we can continue to provide the best possible service to customers and clients.

We are carefully monitoring the situation continually and are following advice from government and medical organisations such as the NHS and Public Health England about what our response should be.

We are committed to taking whatever appropriate action is advised and we will regularly update our approach as the situation develops further.


We have made the decision to temporarily close our branches to the general public. If you wish to speak face to face with a member of our team, a pre-booked appointment must be made. To make an appointment, contact your local branch via email, telephone, or live chat.

When attending your appointment, you MUST wear a mask. You will not be permitted to enter the branch if you are not wearing a mask or face covering. We kindly ask that you keep a 2-metre distance at all times and wait in the waiting area until someone is available. Please use the hand gel provided upon entering and exiting the branch. Our desks have been fitted with protective screens which you are required to stay behind to protect yourselves and our teams.

Our opening hours remain the same and we are contactable via telephone, email, live chat and social media, between the hours of 9am-5:30pm Mon-Thurs, 9am-5pm Fridays, and 9am–3pm Saturdays. We are still offering Virtual Valuations and Home Visit Valuations which can be booked over the phone, and all of our properties can be viewed on our site www.millermetcalfe.co.uk.


To keep our staff and clients safe with have introduced a new way of valuing. Along with Home Visit Valuations, we can conduct a full valuation of your home via Skype, FaceTime, Zoom and more.

How does it work? To book a Virtual Valuation, simply book an online valuation via our website. Our team will then contact you to confirm your appointment and give you instructions on how to join the virtual meeting. https://millermetcalfe.co.uk/book-a-valuation/

If you do require a face to face valuation, this can now be arranged. However, you MUST comply with the safety measures we have put in place and our appointments will only be carried out if our valuer, clients and anyone in your household has not had symptoms or been in contact with anyone experiencing COVID-19 symptoms.

For the valuation to be carried out safely, you must;

  • Ensure all doors are open and lights are all turned on to avoid our valuer needing to touch any door handles or light switches.
  • While the appointment is taking place, all members of your household must be stood outside of the house at a 2m distance.
  • Our valuer will discuss your valuation with you outside of your property at a safe distance.
  • There must be no more than 2 people at the appointment, plus the valuer.

Our valuer will be following government guidelines at all times and will arrive at the appointment in a mask (required) and gloves (optional).

Ongoing Sales & Viewings

The property market is still moving ahead as normal, at current all sales and viewings are continuing to go ahead as normal.

Viewings can be arranged but the government guidelines put in place must always be adhered to. Viewings will only be booked if those viewing, our viewer and those currently living at the property do not have any symptoms of COVID-19 nor been in contact with anyone with symptoms.

Currently, we will ONLY be accompanying viewings on empty properties for the foreseeable future.

Again, for the appointment to be carried out safely, you must;

  • Our viewing representative will ensure all doors are open and lights are switched on. Do not, unless absolutely necessary, touch any handles or switches in the house.
  • While the appointment is taking place, a 2m distance must be applied at all times.
  • Our viewer will discuss your views on the property with you outside of the property at a safe distance.
  • There must be no more than 2 people at the appointment, plus the viewer. All those viewing must come from the same household and children must not be in attendance.

Our viewer will be following government guidelines at all times and will come to the appointment in a mask (required) and gloves (optional). They will also arrive at the appointment early to ensure all handles, worktops and switches are wiped down before the appointment, as well as after.


All of our staff have now resumed working out of the offices. Any member of staff presenting symptoms or who have been in contact with a positive case are required to isolate at home for 14 days and get tested.

We’re here to help

We understand that some of those in our community are alone and vulnerable during this time. If you live locally to one of our branches and are in need of any assistance, please do not hesitate to contact us and we will do our best to help.

Spread the message, stop the virus

Wash hands often, don’t touch face & stay at home as much as possible. Together we can beat COVID-19.

Stay Safe, Stay Alert

Related Post

Updates: 2 Mins Read

Great News For Homebuyers as Stamp Duty Holiday Extension...

In a bid to give a boost to the property market and mitigate the economic crisis caused by COVID-19, Chancellor of the

Updates: 3 Mins Read

Conveyancing | A brief guide to buying and selling your home

What is conveyancing? Whether you’re buying or selling a home, it’s a good idea to know what’s involved. Conveyancing is simply ...

Updates: 2 Mins Read

Property News | North West Saw HIGHEST Annual House Price...

Rightmove’s house price index revealed the North-West saw the highest average change in asking prices with a 10.6% annual increase. There’s no doubt