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Coronavirus Update

Last Updated – 15.07.21

Covid-19 update

It’s business as usual here at Miller Metcalfe!

Our branches are open to the public and pre-booked appointments will no longer need to be made. However, we respectfully ask that you still wear a mask upon entering our branches to protect yourselves and our employees.

If you have any questions or concerns, please contact your local branch.

Our approach to COVID-19 is to focus on ways to minimise risk to colleagues and clients, and to safeguard business operations so that we can continue to provide the best possible service to customers and clients.

We are carefully monitoring the situation continually and are committed to taking whatever appropriate action is advised.

Branches

Our branches are open to the public. Although masks are no longer mandatory, we respectfully ask that you wear a mask upon entering our branch.

We kindly ask that you keep a 2-metre distance at all times and wait in the waiting area until someone is available. Please use the hand gel provided upon entering and exiting the branch. Our desks have been fitted with protective screens which you are required to stay behind to protect yourselves and our teams.

Our opening hours remain the same and we are contactable via telephone, email, live chat and social media, between the hours of 9am-5:30pm Mon-Thurs, 9am-5pm Fridays, and 9am–3pm Saturdays.

Valuations

Both virtual and home visit valuations are available to be booked. To book your valuation, click the link here-  https://millermetcalfe.co.uk/book-a-valuation/

If you are booking a home visit valuation, you MUST comply with the safety measures we have put in place and our appointments will only be carried out if our valuer, clients and anyone in your household has not had symptoms or been in contact with anyone experiencing COVID-19 symptoms.

For the valuation to be carried out safely, you must;

  • Ensure all doors are open and lights are all turned on to avoid our valuer needing to touch any door handles or light switches.
  • While the appointment is taking place, all members of your household must be stood at a 2m distance.
  • We ask that you still wear a mask at all appointments due to being in an enclosed space.

Our valuer will be following government guidelines at all times and will arrive at the appointment in a mask (required) and gloves (optional).

Ongoing Sales & Viewings

The property market is still moving ahead as normal, at current all sales and viewings are continuing to go ahead as normal.

Viewings can be arranged but the government guidelines put in place must always be adhered to. Viewings will only be booked if those viewing, our viewer and those currently living at the property do not have any symptoms of COVID-19 nor been in contact with anyone with symptoms.

Again, for the appointment to be carried out safely, you must;

  • Our viewing representative will ensure all doors are open and lights are switched on. Do not, unless absolutely necessary, touch any handles or switches in the house.
  • While the appointment is taking place, a 2m distance must be applied at all times.
  • We ask that you still wear a mask at all appointments due to being in an enclosed space.

Our viewer will be following government guidelines at all times and will come to the appointment in a mask. They will also arrive at the appointment early to ensure all handles, worktops and switches are wiped down before the appointment, as well as after.

Staff

All of our staff have now resumed working out of the offices. Any member of staff presenting symptoms or who have been in contact with a positive case is required to get tested immediately.

We’re here to help

We understand that some of those in our community are alone and vulnerable during this time. If you live locally to one of our branches and are in need of any assistance, please do not hesitate to contact us and we will do our best to help.

Spread the message, stop the virus

Together we can beat COVID-19.

Stay Safe, Stay Alert

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