Tenants

We have produced this lettings guide to help tenants better understand the process of renting a property through Miller Metcalfe.

 

Tenancy Fees for DifRent properties

Tenancy Fees for Miller Metcalfe properties

Tenancy Fees for EXISTING Miller Metcalfe properties

Simple Life Fees

Emergency Maintenance:

Emergency Maintenance issues are considered as smell of gas/gas leak, loss of electric to the whole property, burst pipe, collapse of ceiling/immediate danger.

Should you smell gas

Please call Transco on 0800 111 999 they will test/make safe your supply!

Should you experience a total loss of electricity

Please check your meter supply, contact your provider, check with the neighbours to see if it is an issue in your street/area. In most cases loss of electric is down to a tripped fuse, please check the fuse box in the property (usually located on the ground floor in the property in somewhere such as a cupboard) and re align any tripped switches. Check your plug sockets are working by testing an appliance in various positions. If you are unsure please contact the National Grid on 0800 111 999.

Should you experience a burst pipe

Please turn off the water supply at the stop tap and ‘drain down’ the system by running the water in another area (such as the kitchen sink taps) this should stem the flow at the burst.

Other
Incidents:

If you experience a break in, or other such incident you should contact your local police station. Please consider whether the repair is an emergency as listed above or can wait until the Lettings and Management Department next opens.

If you have an issue such as loss of hot water or heating please note we will aim to investigate within 24 hour’s, where reasonably possible. An engineer may be available to attend but not rectify the problem initially, parts may be required. On occasions we are able to provide an alternative source of heating for the interim period.

PLEASE CONSIDER IF YOUR LANDLORD HAS ANY ‘HOMECARE’ COVER WITH SUCH PEOPLE AS BRITISH GAS. THIS INFORMATION (IF APPLICABLE) WOULD HAVE BEEN PROVIDED TO YOU AT THE START OF THE TENANCY. IF SO THEY WILL NEED TO BE CONTACTED DIRECTLY.>

Outside of our normal working hours, Tenants requiring an EMERGENCY RESPONSE may wish to organise it themselves, subject to the note below, or alternatively you can call: 0345 241 2026 or email millermetcalfe@agent.uk.com.

NOTE – Tenants are reminded that the costs for any repairs they commission will need to be authorised by Miller Metcalfe Residential Lettings and Management before they can be reimbursed to tenants. By instructing your own repairs prior to obtaining this consent (even through our approved contractor) you risk not being reimbursed if the Landlord concludes the cost of the repairs are excessive or that the Landlord is not liable for them.

OUR SPECIALIST TEAMS ARE ALWAYS ON HAND TO OFFER THEIR LOCAL KNOWLEDGE AND DEDICATED EXPERTISE.

People tell us all the time that we’re not like other agents… and they’re right! Our ethos and values are very important to us; in fact we live by them every day. Our team of experts have created a culture whereby personal and professional development is key and communication and customer well-being at the forefront of our attention. We choose our team carefully, making sure we find people who share our company values and a commitment to providing the very best service possible. Combine this with our passion, enthusiasm and ‘work hard, play hard’ approach and you’ll find a dynamic, ambitious team ready to deliver a truly individual level of service.

Our People
Slider

Take the first step

We provide an exceptional level of service and sound advice to all our customers.

We offer more than the traditional property lettings agent by creating a tailor-made package for every landlord, giving that extra personal touch to our service.

step by step tenants