We have produced this lettings guide to help tenants better understand the process of renting a property through Miller Metcalfe.
Emergency Maintenance issues are considered as smell of gas/gas leak, loss of electric to the whole property, burst pipe, collapse of ceiling/immediate danger.
If you experience a break in, or other such incident you should contact your local police station. Please consider whether the repair is an emergency as listed above or can wait until the Lettings and Management Department next opens.
If you have an issue such as loss of hot water or heating please note we will aim to investigate within 24 hour’s, where reasonably possible. An engineer may be available to attend but not rectify the problem initially, parts may be required. On occasions we are able to provide an alternative source of heating for the interim period.
PLEASE CONSIDER IF YOUR LANDLORD HAS ANY ‘HOMECARE’ COVER WITH SUCH PEOPLE AS BRITISH GAS. THIS INFORMATION (IF APPLICABLE) WOULD HAVE BEEN PROVIDED TO YOU AT THE START OF THE TENANCY. IF SO THEY WILL NEED TO BE CONTACTED DIRECTLY.>
Outside of our normal working hours, Tenants requiring an EMERGENCY RESPONSE may wish to organise it themselves, subject to the note below, or alternatively you can call: 0345 241 2026 or email email@example.com.
NOTE – Tenants are reminded that the costs for any repairs they commission will need to be authorised by Miller Metcalfe Residential Lettings and Management before they can be reimbursed to tenants. By instructing your own repairs prior to obtaining this consent (even through our approved contractor) you risk not being reimbursed if the Landlord concludes the cost of the repairs are excessive or that the Landlord is not liable for them.
OUR SPECIALIST TEAMS ARE ALWAYS ON HAND TO OFFER THEIR LOCAL KNOWLEDGE AND DEDICATED EXPERTISE.
People tell us all the time that we’re not like other agents… and they’re right! Our ethos and values are very important to us; in fact we live by them every day. Our team of experts have created a culture whereby personal and professional development is key and communication and customer well-being at the forefront of our attention. We choose our team carefully, making sure we find people who share our company values and a commitment to providing the very best service possible. Combine this with our passion, enthusiasm and ‘work hard, play hard’ approach and you’ll find a dynamic, ambitious team ready to deliver a truly individual level of service.
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We provide an exceptional level of service and sound advice to all our customers.
We offer more than the traditional property lettings agent by creating a tailor-made package for every landlord, giving that extra personal touch to our service.