We have produced this lettings guide to help tenants better understand the process of renting a property through Miller Metcalfe.
Emergency Maintenance issues are considered as smell of gas/gas leak, loss of electric to the whole property, burst pipe, collapse of ceiling/immediate danger.
If you experience a break in, or other such incident you should contact your local police station. Please consider whether the repair is an emergency as listed above or can wait until the Lettings and Management Department next opens.
If you have an issue such as loss of hot water or heating please note we will aim to investigate within 24 hour’s, were reasonably possible. An engineer may be available to attend but not rectify the problem initially, parts may be required. On occasions we are able to provide an alternative source of heating for the interim period.
PLEASE CONSIDER IF YOUR LANDLORD HAS ANY ‘HOMECARE’ COVER WITH SUCH PEOPLE AS BRITISH GAS. THIS INFORMATION (IF APPLICABLE) WOULD HAVE BEEN PROVIDED TO YOU AT THE START OF THE TENANCY. IF SO THEY WILL NEED TO BE CONTACTED DIRECTLY.>
Outside of our normal working hours, Tenants requiring an EMERGENCY RESPONSE may wish to organise it themselves, subject to the note below, or alternatively you can call: 0345 241 2026 or email firstname.lastname@example.org.
NOTE – Tenants are reminded that the costs for any repairs they commission will need to be authorised by Miller Metcalfe Residential Lettings and Management before they can be reimbursed to tenants. By instructing your own repairs prior to obtaining this consent (even through our approved contractor) you risk not being reimbursed if the Landlord concludes the cost of the repairs are excessive or that the Landlord is not liable for them.
Meet The Team
Your local Miller Metcalfe agents are friendly, approachable and committed to making your move as quick, simple and stress free as possible.